RETURNS & CANCELLATIONS
Cancellations
Order cancellations must be submitted to Feeder-bird.com in writing prior to Midnight CST the same day as the
placement of the order with the exception of expedited (overnight or 2-day shipping) orders. Orders canceled
after the Midnight CST limit, but before shipment, will be charged a 10% cancellation fee. Once the order has
shipped, it becomes our customer's responsibility and a Return Authorization Number must be obtained once
your order has arrived if you wish to return it.
Returns & Exchanges
At Feeder-bird.com, your satisfaction is very important to us, therefore we provide you with a 30-Day return
policy*. If you are not completely satisfied, simply request a return authorization within 30 days of invoice.
*Customer is held to be responsible for return shipping charges
of non-defective items. Initial and return shipping charges, even those
shipped under our free shipping offer, are not refundable. Items
shipped with "free shipping" will have the shipping cost deducted.
- All returns must be authorized by Feeder-bird.com within 30 days from the original invoice date.
- Merchandise must be in a new re-sellable condition, in the
original unopened packaging and must include manuals, blank warranty
cards and all accessories provided by the manufacturer. All returns
will be inspected by our returns specialists.
- Shipping and Handling charges are non-refundable. Feeder-bird.com will accept no return without prior authorization.
- Customer is responsible for any and all return shipping
charges. Feeder-bird.com recommends the use one of our approved
carriers with proof of delivery for any return shipments.
- Email us
to request a Return Authorization Number. Clearly mark the Return
Authorization Number on the outside of the package. Return
Authorization Numbers will only be issued within 30 days of the
original invoice date and are good for a period of 15 days from the
date of issue, during which period returns must be received at Feeder-bird.com.
To receive your Return Authorization Number, you will need to provide the following information.
Name
Email Address
Order Number
Invoice / Order Date
Item Number of product(s) being returned
Reason for return
If any of this information is missing from your email, NO Return Authorization will be issued. NO EXCEPTIONS.
You should receive your Return Authorization Number via email within
3-4 business days. Please allow 14-30 days for your return to be
inspected and for accounting to issue your credit.
Opened Products
Opened products may be returned within 30 days of original invoice
date with a valid Return Authorization Number and ALL original
packaging, enclosures, software, and blank warranty cards included;
however such returns and/or order cancellations will be subject to a minimum 25% restocking fee.
If your item is defective
Defective items are warranted by the manufacturer do not return to
the shipper or Feeder-bird.com! Contact the manufacturer directly for
warranty service or replacement. Should you have any additional
questions about our warranties or guarantees, please contact us.
Because of the nature of some of the products at Feeder-bird.com ,
we are unable to accept returns on items that appear to have had prior
use due to health precautions. Prior use is determined at the
discretion of Feeder-bird.com . Items displaying excessive wear or use
may not be eligible for a refund or additional fees may apply.
Lost or Stolen Items
We are not responsible for lost or stolen packages and cannot
replace them. If you have any questions regarding the status of your
package, please refer to FedEx or UPS for shipping questions.